Frequently Asked Questions

Yes – KeiLadan holds a gaming licence from the Curacao eGaming Authority, which enforces anti‑money‑laundering and fair‑play standards. The licence number is displayed in the site footer. A valid licence means the platform is periodically audited for game integrity and player protection.

The minimum deposit is $10 (or equivalent in your chosen currency). Deposits are instant for most methods; credit‑card and e‑wallet deposits clear immediately, while bank transfers may take 2‑3 business days. There are no hidden fees on deposits.

Withdrawals are reviewed within 24 hours; e‑wallet payouts usually arrive the same day, while card and bank transfers take 3‑5 business days. The exact time depends on the payment method and any additional verification checks. All withdrawals are subject to a one‑time processing fee of $1 (waived for amounts over $50).

KeiLadan offers pre‑match and live markets including 1X2, Asian handicap, over/under, both‑teams‑to‑score, correct‑score, and a selection of player‑prop bets. All markets are priced in decimal odds; fractional and American odds can be switched in your account settings. Live betting is available with a short delay to ensure fair execution.

If a match is postponed, KeiLadan will void the bet and return the stake unless the match is rescheduled within 48 hours of the original start time. For abandoned games (e.g., rain‑shortened), the bet stands if at least 90 % of the scheduled play has been completed. Customer support can clarify the ruling via live chat or email within 24 hours.

Yes – the platform includes deposit limits, loss limits, session‑time alerts, and a self‑exclusion option that can be set for any period from 24 hours up to permanent closure. These tools are found under ‘Responsible Gaming’ in your account settings. You can also request a cool‑off period that suspends your account instantly.